Shipping policy

Last Updated: September 2026

Thank you for choosing Fluxbayy. We partner with a global network of manufacturers and fulfillment centers to bring you high-quality products directly to your doorstep. Please review our shipping terms and timelines below.

1. Order Processing

Processing Time: Once your order is placed, it takes 1 to 5 business days for our team to verify payment, process the order, package the items, and hand them over to the shipping carrier.
Please note that processing times do not include weekends or public holidays.

2. Shipping Timelines

Because we source products globally to offer you the best value, transit times can vary based on your location and the origin of the product.

Estimated Transit Time: Standard international shipping generally takes 15 to 45 calendar days after dispatch.
Variations: Actual delivery dates may fluctuate due to local customs clearance, regional postal delays, public holidays, or adverse weather conditions.

3. Order Tracking

Tracking Number: Within 3 to 7 business days of placing your order, you will receive an automated shipping confirmation email containing your tracking number and a link to track your package.
Updates: It is completely normal for tracking information to pause for a few days while the package crosses international borders or undergoes customs inspection.

4. Customs, Duties, and Taxes

Fluxbayy ships internationally, which means your order may be subject to import duties, taxes, or handling fees upon arrival in your destination country.
These charges are not included in the item price or shipping cost. The buyer is entirely responsible for paying any local customs or import fees required by their local authorities to receive the package.

5. Multiple Packages

To fulfill your order as quickly as possible, items in the same purchase may be dispatched from different global warehouses. As a result, your items may arrive in separate packages on different days. You will receive tracking numbers for each dispatched package.

6. Incorrect Addresses & Lost Packages

Customer Responsibility: Please ensure your shipping address, full name, and phone number are entered correctly at checkout. Fluxbayy cannot issue refunds or replacements for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.
Lost in Transit: If a package is officially confirmed as permanently lost in transit by the carrier, we will take full responsibility and issue a complete refund or send a free replacement.
"Delivered" but Missing: If your tracking shows the package as "Delivered" but you haven't received it, please check with neighbors, building management, or your local post office immediately. If the issue remains unresolved after 3 business days, contact our support team.